Shipping, Refund and Return Policy
As you are excited to finally receive your product, we are excited to deliver it to you. Wrapped with love and care, we ship each product hoping that it brings you joy and satisfaction on receiving it.
But, in case you feel you are not satisfied with the product, then you can always reach out to us at support@peacenkeep.com to raise your request for an exchange or return.
We offer an easy return and exchange on all products.
Shipping:
We offer free shipping across pan India.
Once an order has been placed, you can expect the product to be delivered within as per estimated delivery date without any charges.
CAN I GET A REVERSE PICKUP OPTION?
The reverse pickup option is available subject to pin code availability. In case, the customer pin code is not available for reverse pick up then the customer would have to send the package through courier to our warehouse address Samkrata Tech LLP, Gali no 3, Village Hazipur, sector 104, Noida, Uttar Pradesh, 201301.
Exchange & Return:
At PeaceNkeep, each product has been crafted with precision to perfection by our veteran artisans and we are proud of it to the core. However, we also understand that many times there are chances of damage in transit or manufacturer error, which is why we offer you hassle-free exchange and return options so that you get the product that makes your heart smile.
For getting any product exchanged or returned you can raise a request at support@peacenkeep.com or contact our customer care service +91 93197 21006.
It is important to highlight that acceptance of the exchange or return requests are subject to the following conditions-
Requests for exchange or refunds must be raised within 5 days of receiving the order
- The product should not be damaged by the buyer.
- Kindly send a video/Images of the original product received by you with the request for a return or exchange.
- The product must be returned in original packaging along with the original receipt.
- Customised orders cannot be returned or exchanged.
- Delivered pieces can only be exchanged and not returned.
When can I expect to get my exchanged product?
Once the exchange request has been accepted, you can expect to receive the exchanged product within the expected delivery date.
Damaged/ Faulty Products
Humans are prone to error and we are aware of that. Despite doing multiple checks before sending the product and ensuring safe delivery, we might not be able to control certain things during the delivery, which is why to assure you that in case you receive a damaged product then you can easily reach out to us on support@peacenkeep.com and initiate a return request,
However, certain things that you must keep in mind about our return policies are-
Requests for return must be initiated within 48 hours of receiving the order.
A video of the product showcasing the problem must be sent with the return request within 48 hours of receiving the product. Without the video, the return process would not be initiated.
It is pertinent to know that all items returned shall undergo a quality check at our warehouse to ensure that they meet our standards for accepting the returned item. Once the quality check standards are met, the return request will be accepted.
Refunds
Except for COD orders, the refund amount for prepaid orders shall be initiated to the source bank account of the customer.
In the case of a COD order, the refund will be initiated as a coupon code of the same product value. It can be used anytime.
Refunds of the amount can be expected within 7 working days of the approval of the return request.
